Ritz-Carlton apologizes for CIAA service charge
The Ritz-Carlton in uptown Charlotte issued an apology Friday to everyone regarding the 15 percent service charge the hotel billed during the CIAA basketball tournament Feb. 24-28.
“We would like to apologize to any guests we may have offended by the addition of a service charge we implemented at a recent event in our lobby lounge,” the apology said.
What do you think about this charge?